Frequently asked questions

Yes. We process customs documents for imports and exports.

Yes. We arrange attestation and legalization whenever an export requires it.

Yes. We handle every clearance formality, including port and customs fees and other official charges.

Usually the commercial invoice, packing list, certificate of origin, the air waybill, bill of lading or truck waybill, and the importer's customs code and trade license, plus any permit the goods need. Our guide lists them by mode.

Documents you need for customs clearance

Most goods pay 5% customs duty on their CIF value, plus 5% import VAT. Commercial invoices for imports of AED 10,000 or more also need Ministry of Foreign Affairs attestation, at AED 150 per invoice. Port and handling charges depend on the shipment.

It depends on the documents and the goods. Complete documents for goods that need no extra permit clear fastest; permits from authorities such as Dubai Municipality or MOCCAE add time. We give you a realistic timeline when we review your documents.

Yes. We remove and store empty cases during the event and bring them back to your stand at close.

Yes. We process re-export documentation and duty refund applications.

Yes. Our representative supervises on site, with labor and 3-ton forklifts available.

Not always. The UAE has accepted ATA Carnets since 2011, issued by Dubai Chambers, and they make customs simpler. Without one, exhibits enter on temporary admission against a guarantee for the 5% duty and VAT, which is refunded after the goods are re-exported.

ATA Carnet or temporary admission?

Yes. Giveaways, brochures, printed matter and food samples pay duty as final imports and need a real value on the invoice; 'No Commercial Value' is not accepted.

Each show sets its own deadlines in its shipping manual. As a guide, cargo usually needs to reach the port, airport or land border about two weeks before move-in.

Shipping exhibits to UAE trade shows

Yes. We manufacture wooden and carton boxes in-house.

Every job goes through stringent quality checks, from sample approval to final dispatch.

It depends on the cargo, the mode and the route. Pallets suit cartons, skids suit heavy machinery with a solid base, open crates protect large items while keeping weight down, and closed wooden boxes give full protection for fragile, high-value or sea-bound cargo. Our guide compares them, or we can advise on your shipment.

Crate, wooden box, skid or pallet?

Standard handling symbols such as this way up, fragile, keep dry, center of gravity and sling points (ISO 780), plus case marks showing the consignee, case number, gross and net weight and dimensions.

Yes. We handle import and export air freight to and from Dubai, with global coverage through our partner network.

Yes. We make wooden and carton boxes in-house and offer crate packing, palletization, skid packing and stretch wrapping.

Yes. Our customs team processes import and export documents, liaises with dnata and handles port, customs and other official charges.

Use the Track shipment link on our website, or contact our team for an update.

With FCL (full container load) you have a container to yourself. With LCL (less-than-container load) you share container space with other shippers, which suits smaller volumes. We handle both.

Yes. Our warehouse in Cargo Village offers storage, cross-docking and order handling, with dispatch by air, road and sea.

Yes. Collecting delivery orders and liaising with shipping lines is part of our customs clearance service.

Warehouse No. 1230, Cargo Village, Dubai, which is also where our packing team works.

Yes. Our warehouse is also our packing facility, so goods can be crated or palletized before dispatch.

Use the quote form and tell us what you are shipping, from where and to where, its size, weight and value, and whether it needs packing. Photos help. You can also send the details on WhatsApp or call our office.

Our office is Office No. 2070, CMT Building, and our warehouse and crate workshop is Warehouse No. 1230, both in Dubai Cargo Village beside Dubai International Airport.